Refund policy

Refund and Return Policy

On-the-Spot Inspection Policy
To ensure complete peace of mind, you have the right to open your package and thoroughly check your products in the presence of the delivery representative before accepting the shipment.

Immediate Returns Only (At the Doorstep)
If you wish to return your order for any reason, you must hand it back to the delivery representative immediately on the spot after inspecting the package. Once you accept and receive the order from the delivery representative, no returns or refunds will be accepted under any circumstances.

No Post-Receipt Returns or Refunds
Due to health, safety, and hygiene standards regarding personal care products, all sales are final once received. Once the courier leaves your location, items cannot be returned, exchanged, or refunded.

Online Payments & Damaged Items
If you paid for your order online and discover a damaged product during doorstep inspection that you do not wish to accept, please hand the package back to the courier immediately. Our customer support team will contact you to process a full refund of the paid amount using the original payment method.